::CORVIT NETWORKS::

Corvit Care

Most vendors today offer a classic support offering, concentrating on hardware backup and troubleshooting services. This usually consists of a similar set of reactive services for all SLAs, support levels being the only major difference. The question is, should one wait for something to happen to one’s network? Or should problems be preempted before they occur?

We offer the expertise to predict where something might go wrong and prevent network problems before they occur and affect business operations. Based on years of experience and the knowledge gained everyday from our services, we have added another dimension to our high-touch services portfolio called Corvit-CARE.

Corvit-CARE is a new way of extending our support to our customers. A proactive mode of support, it ensures that the services provided to end users are continuously available and exceed agreed performance levels. While still delivering traditional backup services and ensuring restoration and repair, Corvit-CARE offers the following enhancements:

Highly Customized Services
Every customer is unique and valuable for us. That’s why Corvit-CARE adopts a unique approach to every client challenge. A dedicated “Care Services Team Lead” will call you on weekly basis and visit you on a bimonthly basis, evaluating processes and scrutinizing practices affecting network health and safety. By predicting possible malfunctions that might affect network performance and fixing them before they harm the network function, we prevent the kind of bigger problems that can typically disrupt business operations.

Advanced Network Monitoring
Time is truly money when it comes to network downtime. Each second of network downtime is lost revenue. We have the right measures in place to avoid this. With Corvit-CARE, we keep a pulse of the vital signs of your network. Using latest monitoring and reporting tools we constantly watch any potential issues in your infrastructure; proposing immediate corrective action to prevent imminent problems. Corvit’s experts with vast experience in ICT, perform root cause analysis of different potential and real issues, and work out a long-term improvement plan with you.

Year Round Consultancy
By spending time with your network, our “Care Services Team Lead” will develop an in depth understanding of how your business may benefit more from your network. Optimizing use of available assets and restructuring the network to make optimal use of resources, Corvit-CARE will be your year round consultant to ensure your network adds value to the business funding it.

Continual Process Improvement
Our design engineers have innovation capability, end-to-end expertise and commitment, which help create measurable business value for your business. Our global reach and systematic methodologies enable us to continuously improve maintenance processes. Even the best-run network will have occasional problems. When it does, it is important to have the measures in place to re-use any fixes we discover. Our methodology enables us to use our experience and deploy any fixes among our customers to prevent similar faults occurring in future.

Learn to CARE
Learn to CARE is a novel program which aims to match the customer’s continuing competence development to its strategy and business objectives using innovative blended education.